LUNCH BREAKS
5-6 hours- 1, 15 minutes break
6-8 hours- 2, 15 minute breaks or 1, 30 minutes break
Top Spending Clients 1/26-7/27(+$1000)
Pat Lucchesi, Ashleigh Perrine, Ashley Stickle,
Angel Dougherty, Suzanne Pulver, Sharon Aresta, Heidy Jodice, Nancy Dubois, Jaqueline Ghezzi,
JoAnn Byckiewicz, Samantha Weigand, Avegail Greco, Denise Lascar, Grace Corrao, Jennifer Bradshaw, Melanie Anderson, Caitlin Dransfield,
Kim Becker, Wendy Coogan, Susie Chien,
Kim Moroz, Ronda Hyams, Fran Geanoules, Lisa Myer, Olympia Melvin, Jemma Crew, Nicole Fermin, Denise Hughes, Jean Pirrotta, Kim Boos, Debbie Cordivari, Mirita Zaremba, Betty Rayha, Katie Roldan, Jackie Schinder, Mandi Nappa, Leanna Cruz, Anna Sciacca, Brenda Terhune, Melissa Bucci, Amy Vowell, Kristen Newman
BLACK OUT DATES
3/6-3/28 (Easter)
5/1-7/18 (Summer)
8/15-9/5 (Back to School)
11/5-11/26 (Thanksgiving)
12/5-12/31 (Christmas)
Employees can book 24 hours in advance during black out dates.
LUNCH BREAKS
5-6 hours- 1, 15 minutes break
6-8 hours- 2, 15 minute breaks or 1, 30 minutes break
Top Spending Clients Comp Services
Pat Lucchesi-Anti Aging Facial
Olympia Melvin-Back Facial Audree
WHEN ONLINE BOOKING IS NOT WORKING
-use server computer
-click help(top middle)
-click reactivate DaySmart Salon
-click reactivate now
NO SHOW PROCEDURE REPEAT CLIENTS
If a client no shows more then once, inform them that they will need to pay a fee of 100% of the service booked. Explain that this covers the salon cost and to compensate the employee. As long as they are willing to pay the fee they can continue to make appointments. Keep in mind that everything is situational and some clients may need to be fired. If an employee wants to fire a client bring it to Dawn's attention.
WHEN AN EMPLOYEE CALLS OUT
-offer the client a choice of another stylist the same day or to reschedule with their original stylist.
-If no other stylist is available offer to reschedule to a different day.
-If the client is not pleased, offer a 50% discount. (Only offer if necessary). Salon loses commission, stylist gets paid.
- On the fourth occurrence, the stylist loses commission and the salon gets paid.
Log all employee call outs in DaySmart employee notes, Google Drive, & in client pop-ups.